Terms of service
Last updated: [ADD DATE]
Welcome to Freya’s Crypt! These Terms of Service (“Terms”) explain how our website and services work, what you can expect from us, and what we expect from you. By accessing or using our website, you agree to these Terms and to our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
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1. Access & Accounts
- You must be at least the age of majority in your country to use our Services.
- You agree to provide accurate, current, and complete information when creating an account or placing an order.
- You are responsible for keeping your account details secure.
- You may not transfer or sell your account to anyone else.
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2. Our Products
We aim to describe and display our products as accurately as possible. However:
- Colours and appearance may vary depending on your device.
- Product descriptions, prices, and availability may change without notice.
- We may limit quantities or discontinue products at any time.
Because some items are fulfilled by trusted third‑party partners (dropshipping suppliers), small variations in packaging or delivery method may occur.
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3. Orders
- When you place an order, you are making an offer to purchase.
- We reserve the right to accept or decline any order.
- An order is only confirmed once payment is processed and we send an order confirmation email.
- If we need to cancel or amend an order, we will contact you using the details provided at checkout.
- Orders cannot always be cancelled once processing has begun.
Your purchases are subject to our Returns & Refund Policy.
You confirm that your purchases are for personal use and not for resale.
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4. Prices & Billing
- Prices may change at any time.
- Prices shown at checkout are the prices in effect at the time of purchase.
- Prices do not include shipping, taxes, customs fees, or import duties unless stated.
- You agree to provide accurate billing and payment information and authorise us to charge your chosen payment method.
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5. Shipping & Delivery
We work with fulfilment partners to ship orders efficiently. Because of this:
- Delivery times are estimates and not guaranteed.
- Delays may occur due to customs, carrier issues, or seasonal demand.
- Once an order is shipped, we cannot change the delivery address.
- Risk of loss passes to you once the order is delivered to the address you provided.
Full details are available in our Shipping Policy.
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6. Intellectual Property
All content on our website — including text, images, graphics, branding, product names, and designs — belongs to Freya’s Crypt or our licensors.
You may not:
- copy
- reproduce
- distribute
- modify
- or use our content for commercial purposes
without written permission.
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7. Optional Tools
We may provide access to third‑party tools or integrations. These are provided “as is” and “as available.” We are not responsible for issues arising from your use of third‑party tools.
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8. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for:
- their content
- their policies
- or any purchases made through them
You access third‑party sites at your own risk.
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9. Relationship with Shopify
Freya’s Crypt is powered by Shopify. Shopify provides the ecommerce platform but is not responsible for:
- your purchases
- product quality
- delivery
- or customer service
All sales are made directly between you and Freya’s Crypt.
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10. Privacy
Your personal information is handled according to:
- our Privacy Policy
- Shopify’s Privacy Policy
By using our website, you acknowledge that Shopify may process your data (including data stored outside the UK/EU) to operate the platform.
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11. Feedback
If you submit reviews, suggestions, or other content (“Feedback”), you grant us a licence to use it for business purposes.
You confirm that:
- you own the rights to your Feedback
- it does not infringe on others’ rights
- it is lawful and accurate
We may remove Feedback that violates these Terms.
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12. Errors & Inaccuracies
Occasionally, information on our website may contain errors or omissions. We may correct these at any time and may cancel orders affected by such errors.
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13. Prohibited Uses
You may not use our website:
- for unlawful purposes
- to violate intellectual property rights
- to harass or harm others
- to upload malicious code
- to scrape or extract data
- to impersonate others
- to interfere with website security
We may suspend or terminate accounts that violate these rules.
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14. Agents (Automated Tools)
Automated tools, bots, or agents may not access our website unless they clearly identify themselves and comply with our technical requirements. We may block or restrict automated access at any time.
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15. Termination
We may suspend or terminate your access to the Services at any time. You remain responsible for any outstanding payments.
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16. Disclaimer of Warranties
Our website and products are provided “as is” and “as available.”
We do not guarantee:
- uninterrupted service
- error‑free operation
- or that the Services will meet your expectations
Your statutory rights under UK consumer law remain unaffected.
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17. Limitation of Liability
To the fullest extent permitted by UK law, Freya’s Crypt is not liable for:
- indirect or consequential losses
- loss of profits
- loss of data
- delays or delivery issues caused by third‑party carriers or fulfilment partners
Our total liability is limited to the amount you paid for the product.
Your statutory consumer rights are not limited or excluded.
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18. Indemnification
You agree to indemnify Freya’s Crypt against claims arising from your misuse of the Services or breach of these Terms.
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19. Severability
If any part of these Terms is found unenforceable, the remaining sections remain valid.
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20. Entire Agreement
These Terms, together with our policies, form the entire agreement between you and Freya’s Crypt.
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21. Assignment
You may not transfer your rights under these Terms. We may assign our rights where necessary for business operations.
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22. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
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23. Changes to These Terms
We may update these Terms from time to time.
Material changes will be communicated in accordance with UK law.
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24. Contact Information
Freya’s Crypt
Prime Apartments
483 Green Lanes
London
N13 4FG
United Kingdom
Email: contact@freyascrypt.com